About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands. Customers can find a wide range of cosmetics, fragrances, body, skin, and hair care products, including exclusive brands like Kylie Cosmetics, Olaplex, and Ulta Beauty Collection. The store also features Conscious Beauty options, providing choices in vegan, clean ingredient, cruelty-free, and sustainable packaging products. The Salon at Ulta Beauty offers a variety of services, including haircuts, hair color, brow waxing, lash extensions, lash lift, and makeup application. Customers can book appointments online or walk in if stylists are available. Reviewers have shared positive experiences, highlighting excellent customer service, with staff being helpful and informative. Customers especially appreciate when employees take the time to explain product choices tailored to their skin types. Alda, a stylist in the salon, is well-known for her exceptional eyebrow waxing skills. Customers describe her as professional and kind, making clients feel welcomed and valued. Her vibrant personality and warmth turn routine visits into pleasant experiences. Recently, many customers praised her for her consistency and helpful advice. Grace, another staff member, was commended for her outstanding customer service, always acknowledging customers and helping them find what they need with a friendly attitude. Vanessa, another stylist, received praise for listening carefully to her clients’ wishes and delivering results that exceeded expectations. Overall, Ulta Beauty offers a vast selection of beauty products and salon services, with many customers noting the high level of care provided by specific staff members like Alda, Grace, and Vanessa.
Had a wonderful experience sorting out things due to the sales associate, Marian! She helped me with the fragrance, hair oil, and finally skin care! Thanks for the help, appreciated! Even the cashier, Jene was very helpful!
Got my hair done by Lilly, who was so kind and helpful. Even given the circumstances of certain products being out. She did her best with what she had to work with, and my hair turned out great! I would 100% be a returning client to Lilly!!
There was another stylist there, who I believe name is Alda (not 100% sure), but she was extremely rude and unprofessional to her colleagues, in front of clients and customers. I could feel the tension and mistreatment she projected onto other stylists there that day, especially those who are newer and it was really disappointing to see.
Today I was helped by the most lovely employee named Mia or Mila or something like that (couldn’t quite read her nametag, but definitely started with an M). She advocated for my friend to her managers to help her get a refund. even though it ultimately didn’t end up working out, her dedication to customer service and satisfaction did not go unnoticed. give this girl a raise!!!