About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands. Customers can find a wide range of cosmetics, fragrances, body, skin, and hair care products, including exclusive brands like Kylie Cosmetics, Olaplex, and Ulta Beauty Collection. The store also features Conscious Beauty options, providing choices in vegan, clean ingredient, cruelty-free, and sustainable packaging products. The Salon at Ulta Beauty offers a variety of services, including haircuts, hair color, brow waxing, lash extensions, lash lift, and makeup application. Customers can book appointments online or walk in if stylists are available. Reviewers have shared positive experiences, highlighting excellent customer service, with staff being helpful and informative. Customers especially appreciate when employees take the time to explain product choices tailored to their skin types. Alda, a stylist in the salon, is well-known for her exceptional eyebrow waxing skills. Customers describe her as professional and kind, making clients feel welcomed and valued. Her vibrant personality and warmth turn routine visits into pleasant experiences. Recently, many customers praised her for her consistency and helpful advice. Grace, another staff member, was commended for her outstanding customer service, always acknowledging customers and helping them find what they need with a friendly attitude. Vanessa, another stylist, received praise for listening carefully to her clients’ wishes and delivering results that exceeded expectations. Overall, Ulta Beauty offers a vast selection of beauty products and salon services, with many customers noting the high level of care provided by specific staff members like Alda, Grace, and Vanessa.
I go there all the time, first of all because I love ULTRA, and second it’s most convenient for my route. I always get my foundation there , and sometimes I look for other things I need. Why I decided to write a review. Every time I want to look for something new or try something, or I ask for help….etc
I regret same second, and I keep telling myself you won’t come back here. Yesterday another slap in face form their rudeness. I’m sorry but not good costumer service , they make you feel you don’t belong there.
I wanted to give a huge shout-out to Grace who absolutely gave me the best customer service I ever experienced in my life. Nowadays people are very rude and disrespectful and of course I'm not going to call any names because I have too much respect but they know who they are. People nowadays they have attitudes wether you worked there or not, it seems like they don't know how to treat people. Grace is the absolutely perfect example of what customer service should be like , Acknowledging the customer, answering questions, helping them find what they are looking for l, and then having the customer leave with a huge smile on their face. I feel like the other people who...read full review
I've gotten my hair done now three times by Vanessa last year! I loved that she listened to what I wanted to for my hair! However, I was looking to make a follow up with her for this up coming month, and I'm not sure if she is working there or not! Someone help me please find Vanessa again!