About Geek Squad
Geek Squad offers repair, installation, and support services for a wide range of technology at over 1,100 Best Buy stores. They fix most makes and models of computers, tablets, TVs, home theater systems, car stereo and GPS, cell phones, and home appliances. Customers can get help with setup and learn how to get the most from their devices. While the store is praised for its long-standing reputation and good service, some find it less convenient lately, citing long waits and difficulty in getting assistance in person. However, in one instance, a Geek Squad representative promptly resolved an issue during a walk-in visit, providing quick relief. Overall, Geek Squad is known for reliable tech support and repairs, though experiences may vary.
Best service and Location....I've been buying here all my cellphones, apples products and coffee machine for the last 15 years! Can't find any complaints about Best Buy is the Best electronic store around.
It has gone completely downhill to my opinion. Yes you can buy electronics and appliances but they're trying to be like Apple where you have to be in line to talk to a rep. We try to buy a television for my daughter and we had to wait forever to get a representative to just send it to check out. It's almost better just to order online.
I was unable to schedule an appointment online due to problems with my LT and phone service was unavailable. I took a chance and walked in and the Geek rep took care of me and fixed the issue on the spot. A big stress relief! I'll be using their services again.