Skip to main content
BestProsInTown

PetSmart

4.0 157 reviews
Overall rating
4.0
out of 5
157 reviews
5 star 60%
4 star 13%
3 star 7%
2 star 3%
1 star 17%

About PetSmart

PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. They offer a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption.

Customers generally find the stores to be clean and their check-out process to be smooth and hassle-free. However, some have noted a lack of available employees to assist them, leading them to rely on online resources to find answers to their questions. The grooming services have received positive reviews, with one customer praising the excellent work done by a groomer named Jaime. Another customer highlighted the exceptional service provided by an employee named Allaina, who was described as the nicest PetSmart attendant they had ever encountered.

Jul 2026
5.0
I just wanna say that hayleigh & i hope am spelling this correctly has done my dog mila nail Twice she's done a month job. On top of the fact that my Mila poop in the facility i was like un real she was so empathic & her demeanor did not change one bit. This was highly appreciated. Also, the gentleman that rings out Has a phenomenal attitude welcoming vibe!
Jun 2026
4.0
Convenient location. Can find most brands of whatever you need. Similar prices to other pet stores. Great finds in the clearance area. The fish seem stressed though, but I'm not a fish expert. I just don't like seeing it.
May 2026
5.0
Such a fantastic store for all my pet needs! The staff is always friendly and super knowledgeable, making it easy to find exactly what I'm looking for. My fur baby loves the selection of toys and treats!
Photos of PetSmart, 490A Memorial Drive,  Chicopee
All 27 photos

Hours

Monday 9AM - 9PM
Tuesday 9AM - 9PM
Wednesday 9AM - 9PM
Thursday 9AM - 9PM
Friday 9AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM

Location

490A Memorial Drive, Chicopee, MA 01020

Find More Pros in Chicopee

You May Also Like

Stories and guides from BestProsInTown.

For local businesses

Is this your business?

Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.

Write a review

PetSmart · 490A Memorial Drive, Chicopee, MA 01020

Your rating *

Write what you would want to read before calling. Please leave out contact details.

Photos optional

Add a photo

PetSmart

Photos of the work, the vehicle or the premises. They appear on the profile once reviewed.

Call Directions Website