Terry from Osterman/Superior went beyond the call of duty to address my concerns. After this customer service experience, I am totally impressed. Thank you Terry for helping me out today.
October 2024
Just spoke to lisa in customer service regarding an invoice, and she was so pleasant and helpful. We’ve been customers of Osterman Propane for over 10 years now. Exceptional service always! Thank you!
October 2023
Ive been a customer of osterman since 2011. I received an invoice a week ago for a $220 minimum usage charge because apparently I failed to fill my 500 gallon tank within their calendar year, which runs 01 Oct-31 Sept. I immediately called because I keep my old fill slips and I always get my tank filled twice during the heating season. Apparently, I was 3 days early since I got fuel on 27 Sep which was 2 days before THEIR calendar year starts and then again in Feb. How or why would a company start their calendar year on Oct 1st? How could a customer of over 10 years remember that or recall that language in the contract? Their customer service dept had no sympathy nor... read full review
Terry from Osterman/Superior went beyond the call of duty to address my concerns. After this customer service experience, I am totally impressed. Thank you Terry for helping me out today.
Just spoke to lisa in customer service regarding an invoice, and she was so pleasant and helpful. We’ve been customers of Osterman Propane for over 10 years now. Exceptional service always!
Thank you!
Ive been a customer of osterman since 2011. I received an invoice a week ago for a $220 minimum usage charge because apparently I failed to fill my 500 gallon tank within their calendar year, which runs 01 Oct-31 Sept. I immediately called because I keep my old fill slips and I always get my tank filled twice during the heating season. Apparently, I was 3 days early since I got fuel on 27 Sep which was 2 days before THEIR calendar year starts and then again in Feb. How or why would a company start their calendar year on Oct 1st? How could a customer of over 10 years remember that or recall that language in the contract? Their customer service dept had no sympathy nor... read full review