Ulta Beauty is a renowned beauty retailer in the US, offering an extensive range of products from various renowned brands. Customers often praise the helpfulness and friendliness of the store clerks, who go above and beyond to assist customers, providing product recommendations and even testing them on the customers' faces. The salon at Ulta Beauty also receives positive feedback, with customers highlighting the expertise and attentiveness of the stylists.
The store's wide array of products and clean, friendly atmosphere are appreciated by customers. They value the personalized attention they receive and the broad selection of products and services available. While some reviews mention occasional instances of less willing assistance, the staff's overall helpfulness and attentiveness are consistently praised.
Recently, customers have continued to share their positive experiences at Ulta Beauty. One customer had a great experience with stylist Carolina M., who provided an amazing job on a cleanse, care and define appointment. Another customer, a diamond status member, expressed disappointment with a specific location due to apparent staffing shortages and a slow response from management. However, the customer also acknowledged the usual wonderful experience at Ulta. Additionally, a customer had an amazing experience with Medinah for a Keratin treatment, praising her kindness and professionalism.
An amazing employee name Kathy did an incredible job helping me with a shade match and put me on to an excellent brand called Tir-Tir. She was very knowledgeable about the product I was interested in as well as given me makeup prep advice. She made my shopping experience so much better!! Will definitely shop here again.
Brandon got me right together. Helped me shade match. And found my perfect red lip. I’m obsessed. I have never worn a red lip cuz I couldn’t find my shade. But he heard me say BLUE RED AND BABY HE CAME THRU! Thank u my love
A bit disappointing. When I go in knowing exactly what I’m looking for, my experience has been good. However, on the occasions when I’ve needed help finding a product, I haven’t received any assistance. Employees have flat out told me they couldn’t help me. I understand that understaffing happens and that some times of day are busier than others, but this has occurred at least three times, even when I’ve visited during non-peak hours. For example, today I was there at 9 a.m., which is typically not a busy time. This is especially disappointing given that it’s the only beauty store in the area.
32 District Avenue, Dorchester, MA 02125
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