About Luxe Nail & Spa
Luxe Nail & Spa used to be known as the best nail salon in Billerica, with friendly staff. However, recent experiences have been disappointing. Despite a "Walk-ins Welcome" sign, the salon has been closed during business hours, with no answer at the phone. Appointments are unreliable, with staff not showing up. Even when someone is present, service can be lacking. A client who booked a fill for acrylic nails was told the salon no longer does acrylics because of the chemicals, despite not being informed of this beforehand. The resulting dip powder fill was described as "horrible." While the salon offers discounts for inconvenience, the quality of service has declined, leaving customers frustrated. There seems to be ongoing staffing issues that impact the consistency and reliability of appointments.
This place it's called Jophiel PMI Academy, and not a nail salon, and she does eyebrows,great work, however not reliable if after procedure need retouch evaluation..
She disappointed me there..contacted me to say she had a car accident canceled my appointment, never ever again contacted me like she said.
I used to love this place and thought it was the best nail salon in Billerica. Super sweet people. I don't know what changed, maybe staffing issues but I have gone 3 times in the past two months during their open hours, and despite having a sign that says \\\"Walk-ins Welcome\\\", no one was there. Doors locked, lights off, no one answered the phone. I finally got ahold of someone on the phone and made an appt for 3pm for a fill on my acrylics. Got there at 3 and there was 1 nail tech, not even half way done with the person in her chair. I waited 45 minutes because I was there already and didn't want to go somewhere else. Finally she gets to me, and was confused what a \\\"fill\\\" was. I explained the best I could and she seemed to remember. She filed my nails down and then took out Dip powder. I reminded her that I had acrylics on, and she said \\\"we don't do acrylics here, the chemicals are bad for us to breathe in\\\". I understand that some places don't anymore, but why wouldn't you say that when I booked the appointment?!! She then proceeds to fill in my nails with dip powder, and it came out HORRIBLE. I've never seen a manicure like this before. She gave me a discount for having to wait but didn't seem to think anything was wrong with my nails. She said she was \\\"filling in for a friend that called out\\\" so I don't know if she regularly works there. I don't know what is going on there but I can't waste 3 hours for this quality again.
I used to love this place and thought it was the best nail salon in Billerica. Super sweet people. I don't know what changed, maybe staffing issues but I have gone 3 times in the past two months during their open hours, and despite having a sign that says "Walk-ins Welcome", no one was there. Doors locked, lights off, no one answered the phone. I finally got ahold of someone on the phone and made an appt for 3pm for a fill on my acrylics. Got there at 3 and there was 1 nail tech, not even half way done with the person in her chair. I waited 45 minutes because I was there already and didn't want to go somewhere else. Finally she gets to me, and was confused what a "fill"...read full review