Mass Home Services, Inc.

May 2024

Recently I had all my windows and siding replaced by United Home Experts (UHE). This was a huge project for me, and something I had been planning for a few years. The sales person, Tim Carelli, was very helpful with discussing options. He listened to what I wanted, and did not want. His estimate included what I wanted, and avoided what I didn't want. Norm Harnick, the Project Manager contacted me to introduce himself and schedule the installation. Norm stops by every day or so to check on the progress and solicits feedback/concerns. The days he is not there, he calls to check in to see if you have any issues, which I never did. The on-site supervisor, Andre, was great to work with. He has a wealth of construction experience and is able to easily handle any issues which arise. Andre's crew: Joel, Mateus, Leomir, and Darci were professional, respectful, friendly, and worked as a high-performing team every day for two weeks. They always cleaned up as they went along. I have a few medical conditions, and I was upfront with Tim, Norm and Andre about the extra help I needed. They could not have been more accommodating. I honestly was not looking forward to having people in and out of the house for a couple of weeks. They quickly changed how I felt. I actually looked forward to seeing them. If you need windows or siding replaced, I highly recommend UHE. Ask for Tim to provide you with a quote. If you decide to go with them, request that Norm be your project manager, and Andre, Joel, Mateus, Leomir and Darci to be your installation crew. This team of professionals far exceeded my expectations.

May 2023

Any company that texts me unsolicited is a crap company in my book. I don't even know how these people got my phone number! I would Never ever use a company that does that. Bright red flag for me

Oct 2022

We were scheduled and rescheduled over the course of a year and ultimately left due to non-responsiveness, not returning calls, rudeness and an inflated mistake-ridden quote that was generic and much was not even specific to us and we were not even able to discuss this further. We had used the crew for small jobs in the past which were well done and then wanted to do a full kitchen renovation and a partial bathroom renovation. We were first told to expect at least $40,000. We've had many projects with other contractors and expected things to change but the final quote was over $104,000. We were stunned and shocked. 3 months after being given the quote with continued non-responsiveness...read full review