Family Appliance and Mechanical Inc.

My oven went out on me over the weekend. I called on Monday and Katie was super nice. I scheduled an appointment for Thursday (could have been sooner however I had work). I wasn't expecting to get an appointment for at least a week!

Today (Thursday) Brennan was right on time. Though I wasn't home my son was. Brennan called me told me the issue (bad igniter). He had a part in his van and fixed it right away. I was honestly so surprised as like with car mechanics, though I would have to wait weeks for a part and I was stressing if my oven would be fixed for Thanksgiving.

It was diagnosed and fixed in 45 minutes ?

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Our washing machine broke and it was full of water. Chris came out, and was a huge help. A kid's sock clogged it and broke a piece. He cleared out the water and replaced the part quickly. He also told me about Affresh tabs to keep the washer clean. Now I'll be washing kids socks in a mesh bag.

I had an 8AM appointment. The technician arrived at 8AM. He quickly and accurately diagnosed the problem and gave me options for the next step. He was respectful and considerate of my home. The second visit, once parts were procured, was similar in quality. I see nothing to improve.