Northshore Eye Associates

Jun 2024

Worst experience I've ever had regarding care quality and office experience. I came here for a minor surgery, but they didn't have the necessary materials prepared and asked me to come back another time. The staff at the front desk and the clinic were very unprofessional, and the place wasn't clean. Even though I have insurance and the clinic is in my insurance network, they charged me the full fee as if I had no insurance. They told me they charge upfront, and if the insurance covers it, they'll refund the fee. This is the first clinic I've encountered with such a policy.

Mar 2023

Can I leave less than 1 star?! This is the third time I have shown up for my appointment early, after an 45 minute drive, only to find out it was cancelled or rescheduled without my knowledge. No missed calls, no voicemails. On top of that the staff is INSANELY rude. A simple apology could have sufficed but she very rudely informed me that this was somehow MY fault. So unbelievably infuriating. THE ABSOLUTE WORST DOCTORS OFFICE I HAVE BEEN TO IN MY ENTIRE LIFE. Dr Grenier would fare better firing his office staff and starting from scratch.

Jul 2022

I recommend anyone considering this eye clinic to do your research, and talk to other people including other eye doctor offices before making an appointment here. You will be surprised. These people are some of the rudest office staff I have experienced, in particular the surgical coordinator. One of the most uncompassionate people I have ever met in my life and it is very scary that she deals with people who might be looking for a little hope in getting their vision back. She will smash any hope or positive vibes you have. I recently had the worst experience I have ever had in my life dealing with these people when I was already dealing with a stressful situation with my eye. This may have been at one time THE place to go, but not anymore. A lot was done very wrong throughout my process that I didn't even know until I was told so by others including an insurance company, surgical centers, and other eye doctor's offices once my story was told. I didn't even have a consult with the doctor before I was supposed to have cataract surgery. I went along with it because I thought that was the norm. Absolutely not! I had to ask to speak to the doctor so that I understood the process and to get a better understanding of the different lenses and what they could do for me. Please stay away especially if you have any eye issues besides just a normal eye exam and need contacts/glasses. I was in an emergency situation when I contacted this office by Googling eye doctor in Mandeville. This has taught me that even in an emergency to be very careful of who I am putting my trust in when it comes to my health.