Our Lady of Lourdes Regional Medical Center, founded by the Franciscan Missionaries of Our Lady in 1949, is a regional acute care medical center focused on the healing ministry of Jesus Christ. The hospital is known for its efficient services, with one reviewer mentioning they were able to take a CT scan within ten minutes of registering. The staff, including the desk registration and technicians, are described as helpful and kind. The receptionist checking in patients is also praised for working quickly and pleasantly. The technician preparing patients for tests is courteous, accommodating, and provides helpful instructions.
Patients have noted that the wait time can be a few hours, but once in, the process is smooth and fast. One visitor described the experience as the fastest they've encountered at an imaging center. Staff members are generally professional and efficient, though there are areas for improvement. For example, during a scan, instructions to hold breath were given over the speaker in a way that made it seem extremely critical to stop breathing immediately, causing some confusion. Clearer communication about the process could enhance patient comfort.
Overall, the hospital provides quality medical services with a focus on efficiency and helpful staff. However, there is room for improvement in handling elderly patients with more care, as one reviewer mentioned their elderly mother experienced discomfort after a CT scan due to technicians pulling her up from the bed quickly. Despite this, the hospital has been praised for staff members going above and beyond to make appointments possible, such as Miss Ramona who was particularly helpful. The hospital strives to offer compassionate care, but some interactions, like the physician's attitude, have been less positive.
