Attended a service there- and if it weren’t for this ONE employee (Vanessa) I would have given them 5 stars. As a guest who’s never been there before- I walked in and 2 ladies that worked there just looked at me and continued their conversation. I asked about the funeral I was attending and they told me where to go- but it was upsetting that they did not greet me and it seemed as if they were having a personal conversation.
During the service Vanessa kept trying to get another employees attention by saying “pssssssssssss” DURING THE SERVICE!! It was the most disrespectful thing. It happened TWICE!! Between that, her taking off her shoes to crunch her feet AND… read full review
About Kinchen Funeral Home
Kinchen Funeral Home provides compassionate and professional funeral services to families in Lafayette, Abbeville, and the Acadiana region. The staff is described as excellent, accommodating, and dedicated, making a tragic situation into a smooth and painless process. They offer great customer service and satisfaction, with follow-up and professionalism rated as five star. The team is trusted to handle arrangements with care during difficult times, ensuring a dignified experience. Their service is seen as a blessing, providing families exactly what they need with great professionalism and compassion.
Reviews
Wow is all I can say! Our family just experienced the unexpected passing of my mother in law over the weekend and we had her transferred to Kinchen. We honestly had no previous dealings with any of the local Lafayette funeral homes and chose them from remembering seeing their name before. Well, it must have been God that put their name in our head. Eric and the gentleman named Coach that we spoke with were extremely accommodating to our needs and even came in during closed hours to facilitate our schedule as we live out of town. They made a typically tragic situation into a smooth and painless process. Their follow up and professionalism is 5 star! Thank you Kinchen… read full review
This funeral home can give families what they need during a difficult time. Excellent ? customer service and satisfaction, thank God for being represented with a Great team of people at Kinchen funeral home.
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Hours
Location
1011 North Saint Antoine Street, Lafayette, LA 70501
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