JCPenney definitely is my favorite department store in any mall; however I must extend praise of outstanding customer service to Cheleatha. Shopping and coordinating something for a special event, right before I checked out I asked for her personal opinion and expertise. She was willing and welcoming to provide stellar customer service. She knew the store, product.knowledge of departments and had care and service with compassion. In the end it wasnt the savings, that made my trip one where I would now choose this store as my home store; it was Cheleatha. Her going above and beyond with a smile, and making customers feel like the store isn't just a store in the area.... read full review
October 2023
Although I fully circled the store and yet did not purchase anything (this trip), I was greeted in every department visited. Customer service is alive and well at JC Penny. The store was clean, orderly with a nice layout. I got a lot of ideas for the upcoming holiday season.
September 2023
WHEN YOU SHOP ON JC PENNY ONLINE APP THEY DELIVER TO YOUR HOME.I HAVE BOUGHT SHEETS & BED IN A BAGS ., EVERYTHING WAS FINE, I DIDN'T HAVE TO RETURN IT. THEY WERE COURTEOUS, I WAS ABLE TO ASK A LIVE PERSON QUESTIONS .
JCPenney definitely is my favorite department store in any mall; however I must extend praise of outstanding customer service to Cheleatha. Shopping and coordinating something for a special event, right before I checked out I asked for her personal opinion and expertise. She was willing and welcoming to provide stellar customer service. She knew the store, product.knowledge of departments and had care and service with compassion. In the end it wasnt the savings, that made my trip one where I would now choose this store as my home store; it was Cheleatha. Her going above and beyond with a smile, and making customers feel like the store isn't just a store in the area.... read full review
Although I fully circled the store and yet did not purchase anything (this trip), I was greeted in every department visited. Customer service is alive and well at JC Penny. The store was clean, orderly with a nice layout. I got a lot of ideas for the upcoming holiday season.
WHEN YOU SHOP ON JC PENNY ONLINE APP THEY DELIVER TO YOUR HOME.I HAVE BOUGHT SHEETS & BED IN A BAGS ., EVERYTHING WAS FINE, I DIDN'T HAVE TO RETURN IT. THEY WERE COURTEOUS, I WAS ABLE TO ASK A LIVE PERSON QUESTIONS .