Stephen, technician, was excellent. The repair company, not so much. He came, diagnosed problem, ordered part, said it would be here in 3 days and scheduled himself to return 2 days after that. Part came and the company began weekly rescheduling. No ability to talk to a human, the AI bots could not tell me why. After 4th reschedule with no notice I finally found a place on website that said the part had not been ordered. I did finally get thru to 3 different customer service reps on 3 different times to explain I had the correct part in hand. The rescheduling continued due to “part not ordered”. I called the technician who assured me that he would talk to a human.... read full review
October 2025
After 4 technicians, (2 from Sears) the tech I had today from Sears finally fixed the problem. He was courteous and efficient. This repair guy genuinely cared about his work.
I did wait approx 4 weeks total for Sears to get 2 different technicians to my home location.
March 2024
NOAH j WAS A GREAT APPLIANCE REPAIR PERSON. HE WAS PLEASANT, FAST, ACCURATE AND A JOY TO HAVE WORKING ON MY APPLIANCE. WHILE I DO NOT WISH TO HAVE FURTHER PROBLEMS WITH MY APPLIANCE, I HOPE HE IS SENT TO ME AGAIN IF I DO
Stephen, technician, was excellent. The repair company, not so much. He came, diagnosed problem, ordered part, said it would be here in 3 days and scheduled himself to return 2 days after that. Part came and the company began weekly rescheduling. No ability to talk to a human, the AI bots could not tell me why. After 4th reschedule with no notice I finally found a place on website that said the part had not been ordered. I did finally get thru to 3 different customer service reps on 3 different times to explain I had the correct part in hand. The rescheduling continued due to “part not ordered”. I called the technician who assured me that he would talk to a human.... read full review
After 4 technicians, (2 from Sears) the tech I had today from Sears finally fixed the problem. He was courteous and efficient. This repair guy genuinely cared about his work.
I did wait approx 4 weeks total for Sears to get 2 different technicians to my home location.
NOAH j WAS A GREAT APPLIANCE REPAIR PERSON. HE WAS PLEASANT, FAST, ACCURATE AND A JOY TO HAVE WORKING ON MY APPLIANCE. WHILE I DO NOT WISH TO HAVE FURTHER PROBLEMS WITH MY APPLIANCE, I HOPE HE IS SENT TO ME AGAIN IF I DO