The salesman and the installers, Lonnie and Austin, were great! The scheduler, Dale Bogle, however, is a bit of an ass. He was rude and, when asked why his installers were 1 1/2 hours late with no phone call or text, he laughed, long and loud, and told me 11/2 hours late was "nothing" and that they were "days behind" installations. A real jerk and no asset to the company. Again, though, Lonnie and Austin were terrific! I asked Mr. Epperson to call me. He never did. So I never got to say his installers were awesome, and Dale Bogle is a rude ass. Hence this review.
Jan 2023
We had an issue with our thermostat and HVAC system heating properly so we decided to call Epperson. The first thing I liked was that they have an actual office and a receptionist who was very polite. Luckily, they were able to squeeze us in on a Friday which really surprised us. I know these types of businesses are always busy so we caught a break on that. We didn't wait long until the technician called and arrived very promptly afterwards. He was very professional and knowledgeable about our system and thoroughly looked over our unit and thermostat. He trained us on how to use the new thermostat properly (and wasn't lingering around to try and run up the clock.) For...read full review
Jul 2021
We been without water for 4 days n we called atleast 6 people and epperson was the only ones to try to respond and succeeded in getting the water fixed granted they said it could be 1 to 2 days but ended up being the same day fast and fixed very grateful ps. And the worst part is that I have a plumber that lives right down the road and was jus simply too busy thanks again epperson
The salesman and the installers, Lonnie and Austin, were great! The scheduler, Dale Bogle, however, is a bit of an ass. He was rude and, when asked why his installers were 1 1/2 hours late with no phone call or text, he laughed, long and loud, and told me 11/2 hours late was "nothing" and that they were "days behind" installations. A real jerk and no asset to the company. Again, though, Lonnie and Austin were terrific! I asked Mr. Epperson to call me. He never did. So I never got to say his installers were awesome, and Dale Bogle is a rude ass. Hence this review.
We had an issue with our thermostat and HVAC system heating properly so we decided to call Epperson. The first thing I liked was that they have an actual office and a receptionist who was very polite. Luckily, they were able to squeeze us in on a Friday which really surprised us. I know these types of businesses are always busy so we caught a break on that. We didn't wait long until the technician called and arrived very promptly afterwards. He was very professional and knowledgeable about our system and thoroughly looked over our unit and thermostat. He trained us on how to use the new thermostat properly (and wasn't lingering around to try and run up the clock.) For...read full review
We been without water for 4 days n we called atleast 6 people and epperson was the only ones to try to respond and succeeded in getting the water fixed granted they said it could be 1 to 2 days but ended up being the same day fast and fixed very grateful ps. And the worst part is that I have a plumber that lives right down the road and was jus simply too busy thanks again epperson