Baptist Health Urgent Care provides quick and attentive service, with wait times of around 10 minutes. The healthcare team, including nurses and providers such as APRNs and PAs, are highly praised for their listening skills, making patients feel heard and understood. They take the time to explain everything clearly and answer all questions, helping patients feel comfortable and not rushed. The staff's friendly and caring approach has earned high recommendations, with many appreciating the excellent care received. Patients also mention that the doctors and nurses create a light-hearted atmosphere, making visits more bearable even when feeling unwell, and that the clinic is a reliable place for care, with polite staff and a generally efficient process.
Elizabeth in labs is AWESOME she’s the first nurse to ever get me in the first try!!!
Dr. Paul Smith and Michelle the nurse were a pleasure! She was very thorough in questioning or symptoms but kept it very light hearted and fun! Then Dr. Smith came in and even though I don’t feel good he made me laugh so much! He joked with my sons and made everything so much more bearable!! I highly recommend coming here!!
Woman that answered phone had her own agenda, she would not listen to our problem she just kept repeating a script and when I told her to quit thinking and talking and start actually listening to us and help us she got mad said I was rude and she was going to hang up on us. But in her eyes ignoring what we said and trying to get us the needed help was okay. Patients are customers but here only the employees are right and are allowed to have feelings not the patients.
Came with my father after a fall. Staff and personnel were all an absolute pleasure and had us in and out with a definite answer in no time!
Just a helpful reminder for anyone who sees this, don't forget that if something has happened and you are truly in severe pain, urgent care won't be able to provide substantive pain relief medication like in the ED. That being said, I would choose here in a heartbeat for anything short of debilitating pain or a clear medical emergency.
Had experience with Baptist health over here, both urgent care and primary, and in general have been very satisfied.
610 East Brannon Road Suite 100, Nicholasville, KY 40356
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