About Kia Service Center
Reviews for Kia Service Center
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Monday: 7AM - 6PM
Tuesday: 7AM - 6PM
Wednesday: 7AM - 6PM
Thursday: 7AM - 6PM
Friday: 7AM - 6PM
Saturday: 8AM - 5PM
Sunday: Closed
The Kia Service Center has received mixed reviews. Some customers experienced long wait times, even with appointments, and felt that services were not fully completed. However, others had a positive experience, with one associate, Tera, providing excellent communication and service. A third customer appreciated the personable staff and timely service, expressing overall satisfaction.
I accidentally called the wrong location to book an appointment and the staff at the location on Preston were amazing! Laraya was always there to offer me directions, be patient and still allow me to get what I needed even though I was an hour late due to the mix up. Everything was pretty fast. I also want to give a shout out to the service rep (whose name is will probably get wrong due to misplacing my receipt but she has blondehair and glasses) I want to say shondraya-sorry of its wrong 🫣 but she offered my daughter a donut and even bought her an ice cream because we has to wait so long to get a headlight put in. You ladies have no idea what other people are...read full review
The young lady who helped us didn't seem to understand what we were looking for. We did ask about a Kia suv, however we said ANY suv within our requirements would do and all she came back with were Kia suv's. So we're a little frustrated.
If you have options to take your Kia somewhere else, do it. My service rep was polite, but that's about all. A/C went out in my 1 yo car. Took them nearly 3 weeks to get a new compressor ordered and installed. Wouldn't give me a loaner until they finished diagnostics, which took a week. Communication was spotty at best and they left the hatch and doors to my car open in the shop the whole time, so my car was filthy upon return. Just a film of dust and pollen inside my car. Won't be back here, and honestly don't want to lease another Kia if this is the only place to take it for warranty issues.