Home Instead

Dec 2022

Home Instead did a solid job with in-home companion care for my mom for about two years. Office staff was pleasant, and if someone didn’t show up, the office sent a replacement. We had a regular caregiver during the week who worked 8 hours a day. Weekends were harder getting someone regular to work, but we eventually landed a caregiver who was a gem. Overall, Home Instead seems well managed. It also has a large network of caregivers; that’s what you want because it means replacements are easier to find when someone doesn’t show for work. I wish my mom were still capable of living at home. If she were, I’d call Home Instead again. We had some hiccups along the...read full review

Apr 2021

In general, Home Instead Senior Care is fully committed to providing quality experiences for its clients! Most of the caregivers that have worked with my grandparents have been very kind, courteous, hard-working, and attentive. There have been a few exceptions, however, in that there have been a select few caretakers who have lacked compassion and have not worked diligently to provide the best care possible. Overall, though, I have been very pleased with the quality of Home Instead Senior Care and the friendliness and helpfulness of its employees, both the caretakers and the office staff/administration.

Aug 2019

We've been using Home Instead for the last nine months to care for mom. While there have been some hiccups, overall I'm pleased with the job they do. Caregivers overall have been solid and reliable. People show up when they're supposed to show up--and if they don't, or if there's a change in the schedule, the agenda gives advance notice or has a replacement ready to be at the house within 30 minutes. That's the advantage of having an agency with a large caregiver roster. I still have occasional management headaches, but they're far less than I've had with other agencies. I'm able to work and leave the house without a lot of unnecessary caregiver drama. That's such a welcome relief. And a suggestion: Tell the agency up front that you want a steady roster of the same people coming. They'll do their best to accommodate.