About Elite Built Homes
Elite Built Homes is a premier home builder located in Louisville, Kentucky, recognized for exceeding customer expectations through advanced construction techniques and quality contractors. The company has built a strong reputation by maintaining tight supervision and a commitment to excellence, resulting in hundreds of satisfied homeowners. Customers appreciate the knowledgeable and attentive staff, especially one team member who has received high praise for her expertise and dedication. One customer highlighted how Matt went the extra mile by explaining options, allowing a walk-through of an in-progress home, and being welcoming and professional without any pressure. Clients report a smooth and enjoyable building process, with outstanding communication throughout. Weekly updates and flexibility for walk-throughs were noted as exceptional features. Even after project completion, team members actively address concerns, as demonstrated by Alex, the Warranty Manager, and the VP, who listened attentively to and resolved issues. Overall, Elite Built Homes offers a friendly and exciting experience for families looking to build their dream homes, with a strong commitment to craftsmanship and customer satisfaction.
We had a wonderful experience working with Melissa Trotter on the purchase of our new home! There were no surprises...she was up front and very helpful with everything! We can wait to begin the building process of our home! Thank you Melissa!
As a family who appreciates honesty, expertise, and attentiveness from anyone we do business with, Matt displayed all of those attributes plus more that we can’t put into words. My wife and I stopped by the Stacy Springs office expecting nothing more than a brochure due to it being late on a weekend. Matt went the extra mile to not only explain to us the options that were available and sending us the virtual brochure but also allowed us to walk an in-progress home and explained what all adjustments could me made to the layout. It could be argued that’s his job, but it’s not common these days. Matt did not pressure us! Matt did not show a single sign of frustration...read full review
So I am updating my entire review. After some issues I had, Mr. Alex (Warranty Manager) and his boss the VP came to my house. All the issues I was having have been resolved. There was a very concerning lack of communication when I was closing, and the warranty guy said it so fast that I missed 75% of what he said or it was not said at all. The VP and Alex actually listened to me. We spent a good hour talking and the VP said some changes would be made.
So here is my updated review:
The building process was awesome. Matt was great, told him I’d love a corner lot and he made it happen. The design part my wife and I loved. This is what made our house, OUR...read full review