Costco Optical Department is known for its excellent service and great values. However, some customers have experienced inconsistent customer service, with one associate seemingly ignoring them. The store is well-stocked, but users of drivable shopping carts may face issues, with only a limited number available. Despite these issues, customers generally praise the people and store, making it a popular choice.
My son has astigmatism which causes one eye to be legally blind and glasses do not help. My whole family has gone to this doctor for years and we usually just do a check up on my son to see if he’s had any changes. He specifically needed an exam for his drivers permit test so we got that and after driving to Frankfort KY to take that test, they told us that the doctor needed to fill out THEIR form and would not accept the doctor’s 6 page typed exam explaining his condition. We had waited 6 months for this appt and I called his receptionist who was willing to do anything to help. I asked if I could take a picture with my phone, email it and then find someone in the… read full review
Nov 2024
5.0★★★★★
Excellent service, very grateful to the ophthalmologist who took all the time to explain every detail during the appointment, very professional and polite. The staff at the optician's office was very professional and pleasant. 100% recommended.
Nov 2019
5.0★★★★★
Really good staff (it's usually just the receptionist and optometrist) who are friendly and personal. They are pretty quick and efficient with their eye exams (30 minutes or less for my visits).Eye exams are quoted for 100$ approximately (without any insurance), which seems pretty competitive, and you do not need a Costco card to use these services. Purchases for glasses / contacts though need to go through the optical department (or you can take your prescription anywhere after your exam).
