I love my home and didn’t have a bad experience with Ball Homes until it came time for the 1 year repairs. We had a lot of drywall cracks that needed to be repaired. The repairs were not only messy but ended up resulting in paint issues they refuse to resolve. When asked if they would come back out to repaint the ceiling areas that are clearly different from the others I was told it was a “cosmetic issue” and they wouldn’t be repainting them. I would not purchase again from this builder. They only care about pleasing you up until you sign on the dotted line.
Sep 2025
Headline: Poor Workmanship and Complete Lack of Accountability
I am very disappointed with the quality of construction and customer service from Ball Homes. The deck built at my home (10x14 ft.) has developed a noticeable bend in the middle because it was constructed without a center support beam.
This is not a normal wear-and-tear issue — it is a basic structural design flaw. Every other deck of the same size in my neighborhood includes a center beam, and none of them have this issue. When I raised the issue, the company dismissed it, claiming it was “out of warranty,” rather than taking responsibility for their mistake.
Disappointed with Warranty Handling Despite a Valid Plumbing Issue
I purchased a Ball Homes property in less than two years ago and recently experienced a sudden plumbing leak between floors. Ball Homes did send a plumber, who confirmed the leak was due to a pipe defect — which was repaired under the 2-year warranty.
However, the drywall damage caused directly by the leak was not covered, even though neighbors with the same issue were reportedly granted full coverage, including drywall repairs. I raised this concern multiple times and respectfully escalated it, but my request was ultimately denied without further review.
I love my home and didn’t have a bad experience with Ball Homes until it came time for the 1 year repairs. We had a lot of drywall cracks that needed to be repaired. The repairs were not only messy but ended up resulting in paint issues they refuse to resolve. When asked if they would come back out to repaint the ceiling areas that are clearly different from the others I was told it was a “cosmetic issue” and they wouldn’t be repainting them. I would not purchase again from this builder. They only care about pleasing you up until you sign on the dotted line.
Headline: Poor Workmanship and Complete Lack of Accountability
I am very disappointed with the quality of construction and customer service from Ball Homes. The deck built at my home (10x14 ft.) has developed a noticeable bend in the middle because it was constructed without a center support beam.
This is not a normal wear-and-tear issue — it is a basic structural design flaw. Every other deck of the same size in my neighborhood includes a center beam, and none of them have this issue. When I raised the issue, the company dismissed it, claiming it was “out of warranty,” rather than taking responsibility for their mistake.
Additionally, there...read full review
Disappointed with Warranty Handling Despite a Valid Plumbing Issue
I purchased a Ball Homes property in less than two years ago and recently experienced a sudden plumbing leak between floors. Ball Homes did send a plumber, who confirmed the leak was due to a pipe defect — which was repaired under the 2-year warranty.
However, the drywall damage caused directly by the leak was not covered, even though neighbors with the same issue were reportedly granted full coverage, including drywall repairs. I raised this concern multiple times and respectfully escalated it, but my request was ultimately denied without further review.
While I understand warranty...read full review