Response to call buttons is unacceptable; a 15 min. call turned into 2 hrs.
The quality of meals, especially dinner, is not acceptable; some meals are not even eaten; food is wasted;
If a patient does not have someone to speak up for him/her the patient is at the mercy of Highland Springs!
October 2025
My mom has been a resident here for 6 months. This is never an easy decision for anyone. Knowing that she is being taken care of and in good hands, puts my mind at ease. Anytime I have questions, the staff are always nice and helpful. I know this is not an easy job and it takes special people to do what they do. I’m sure they are understaffed and underpaid, which is sad. It makes me appreciate them more than they know. Keep up the great work!!
September 2024
My dad, who has dementia, spent two weeks at Highlandsprings in their rehab unit. He received great care while there and is doing really well physically. This is the best he has looked since he initially fell causing a brain bleed two months ago. I feel like everyone there truly cares about his wellbeing and wants to see his succeed. Also, the communication from across all departments has been wonderful.
Therapy is one of the best;
Response to call buttons is unacceptable; a 15 min. call turned into 2 hrs.
The quality of meals, especially dinner, is not acceptable; some meals are not even eaten; food is wasted;
If a patient does not have someone to speak up for him/her the patient is at the mercy of Highland Springs!
My mom has been a resident here for 6 months. This is never an easy decision for anyone. Knowing that she is being taken care of and in good hands, puts my mind at ease. Anytime I have questions, the staff are always nice and helpful. I know this is not an easy job and it takes special people to do what they do. I’m sure they are understaffed and underpaid, which is sad. It makes me appreciate them more than they know. Keep up the great work!!
My dad, who has dementia, spent two weeks at Highlandsprings in their rehab unit. He received great care while there and is doing really well physically. This is the best he has looked since he initially fell causing a brain bleed two months ago. I feel like everyone there truly cares about his wellbeing and wants to see his succeed. Also, the communication from across all departments has been wonderful.