HealthPoint Family Care - Florence Office is a welcoming practice that prioritizes patient care. The staff, including the front desk, medical assistants, and doctors, are described as friendly, patient, and attentive. They make an effort to remember patients and their medical histories, creating a comfortable experience. The office is praised for its efficiency, with patients noting timely appointments and rapid responses to voicemails. The practice is committed to providing quality care, although it currently faces supply issues with certain vaccines, and information about coverage and costs is not always easily available.
Patients appreciate the caring environment, especially in the dental services. The dental team is described as professional, helpful, and friendly. Patients have had procedures like fillings done quickly and with ease, thanks to the staff's thoroughness and kindness. Dr. Taylor is highly regarded for her great bedside manner and skill, helping patients regain trust in dentists. The dental front desk staff, particularly one experienced woman with short hair who wears jewelry, is recognized for being thorough, polite, and friendly, making every visit pleasant. Despite some challenges, the clinic remains an accessible and affordable option for many in the community, valued for its dedication and quality of care.
Just scheduled my first appointment with HealthPoint. I can only hope that my visit goes as wonderfully as the scheduling process. I had the extreme pleasure of speaking with Bekka. She was patient, articulate and somehow got me on the schedule to be seen today. She was amazing, thank you Bekka for making a great first impression for my upcoming visit.
Debbie that checks people in for Dental at the Florence location is always so sweet,and helpful! Always goes out of her way to do her best to accommodate appointments based on patients needs!!
The staff and Nurse Practitioners were extremely kind and caring. S. Hamilton was attentive and very knowledgeable. I will definitely be back again. From sitting at the lobby, I can tell this is tough non-stop job - the front staff have a lot to deal with - people just need to be Grateful and Patient!!! (Low- Cost Health Care is Privilege!!)
7607 Dixie Highway, Florence, KY 41042
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