About MidWest Eye Center
MidWest Eye Center, a division of TriState Centers for Sight, is a trusted destination for patients seeking laser eye surgery. With over 34 years of experience, Dr. James J. Sanitato and his staff provide excellent care and treatment for a range of eye conditions. Patients praise the staff for being kind, pleasant, and willing to go above and beyond. The treatment itself has been effective in improving vision, with many reporting wonderful results. While the facility may have some limitations in accessibility, the positive experiences and excellent care make it a worthwhile choice for those seeking eye care. Patients also appreciate the efficient process, as the staff works quickly once patients are in the exam room, often with multiple team members assisting to reduce wait times. The team is known for their professionalism and compassion, with many patients feeling comfortable and well cared for. The facility is responsive and accommodating, fitting in urgent appointments and diagnosing issues like torn retina with urgency and care. Overall, MidWest Eye Center remains a reliable and caring place for eye treatment.
I was treated with courtesy and kindness by the technicians and nurses. I was emotional and fearful but everything was thoroughly explained by Marcie and the assistants and Dr. Matt D at each phase. I felt secure with all of those that tended to me.
Front desk staff was rude. Care team and Doctor was amazing. I understand that I was one of the first patients of the day but if you are not ready just kindly explain that. Telling the patient to go sit down and they will call you up when they are ready is not very good customer service. A simple hi or good morning please have a seat while we finish getting set up would be much more polite. Once in the back everything was amazing and made up for the initial contact.
I arrived early and was taken back promptly. All my questions were answered with great knowledge. Dr. Burchell and staff were very kind and friendly. They made me feel very comfortable. I definitely would recommend to all my friends and family!