CondoCerts

Apr 2024

I would give them ZERO stars if given an option. HORRIBLE customer service by Jennifer Michelson when trying to resolve an issue with being required to pay for a 2nd questionnaire because the first one did not have the information only to find out after paying for a second one that they knew the information would not be provided on it as well. I asked to have the issue escalated and she refused! POOR BUSINESS PRACTICE!

Mar 2024

Cost is outrageous and they do "updates" but no way to actually change the information on the site. No way to know if you sent an email to them to correct it, and their phone service seems to have little idea of the point of these documents or information.

Aug 2023

My attorney called me to say they put a rush on the closing documents about 10 days prior to closing. The paid assessment letter didn't have an option for RUSH delivery! However, in what world would you or my attorney think that the "RUSH" wouldn't include The simple paid assessment letter.They then stated the earliest it would be available would be (6) SIX days after the close???? They told my attorney who asked them "Why wouldn't you have an option to "RUSH" the paid assessment letter? They responded well it's because the HOA didn't provide it in their direction to us.I'm sorry but you need to hire people that think "What do I need to provide in order to close, if they can't fire the simpleton and hire competent people. Dont blow it off and make the seller provide a hold back at close because you didn't do your job! You and your company should be looking at getting out of this niche market because you aren't organized and can't provide the paperwork in a timely matter and are now holding up my closing!!! Time is of the essence and these guys operate under the "round touit kinda sorta, nope" option.