Olathe Dodge Service Department is a local automotive repair shop that has received a mix of reviews from its customers. While some have praised the fantastic and personable cashier service, as well as the helpful technicians like Josue and Ashton, others have expressed dissatisfaction with the service manager's communication and transparency.
Customers have reported issues such as unexpected repair costs, lack of estimates, and delayed responses to inquiries. However, the service department has also been commended for resolving issues and making things right, even though this may not have been their initial approach.
Overall, Olathe Dodge Service Department appears to offer a varied level of service, with some customers experiencing excellent assistance, while others have faced challenges with the communication and management of the department. The reviews suggest that the quality of service can be inconsistent, but the skilled technicians and personable cashiers have helped to maintain the shop's positive reputation.
I brought my Jeep in for an oil change and I was taken care of by Elizabeth Williams. She was completely professional and prompt. She really took interest in making me feel very comfortable by being there. She was communicative and honest. She found something wrong that wasn’t on her and immediately fixed it. I felt heard and appreciated as a car customer. I would definitely recommend being taken care of by Elizabeth.
The service manager took care of my daughters battery problem in a professional manner. He intervened and solved the issue which made everyone happy. By doing this he created a customer that will tell everyone of how customers should be treated!
We purchased a brand new Jeep Wrangler from this location in 2023. I have a lease and unfortunately get my maintenance here. The oil changes are SLOW but free-that is the reason for the 2 stars instead of 1. The service workers are constantly short staffed, not their fault, management please staff up and do better. Due to short staffing they are very grumpy and never want to address any issues that we bring up. Don’t even get me started on the extended warranty we were told would cover everything and really covers nothing. Buy a car elsewhere!
15500 West 117th Street, Olathe, KS 66062
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