Had the spring tune-up from Cates Service last week. The service was excellent! The technician, Luke Ochs, coordinated a follow-up visit the same day from Vincent Polanski, a Lead Installer, to help resolve an issue with the air filter on the furnace. Vincent was resourceful and made alterations to make it easier to change the filter. Great customer service!
March 2025
The house has been covered by Cates since 1973. Always prompt always reliable. The last couple of technicians we have had Dillon and Derek, have been informative and speedy, clear and consistent. Highly recommend.
March 2025
I had similar experience as others with Hometown "Hustlers" as they are far from heros. Hometown literally turned my furnace off and said they could call fire department on me! And lied about my new water heater having lines backward. Fortunately I called Cates. Greg was there in half an hour, furnace was fine. DO NOT TRUST THE FOLKS FROM HOMETOWN HUSTLERS!
Had the spring tune-up from Cates Service last week. The service was excellent! The technician, Luke Ochs, coordinated a follow-up visit the same day from Vincent Polanski, a Lead Installer, to help resolve an issue with the air filter on the furnace. Vincent was resourceful and made alterations to make it easier to change the filter. Great customer service!
The house has been covered by Cates since 1973. Always prompt always reliable. The last couple of technicians we have had Dillon and Derek, have been informative and speedy, clear and consistent. Highly recommend.
I had similar experience as others with Hometown "Hustlers" as they are far from heros. Hometown literally turned my furnace off and said they could call fire department on me! And lied about my new water heater having lines backward. Fortunately I called Cates. Greg was there in half an hour, furnace was fine. DO NOT TRUST THE FOLKS FROM HOMETOWN HUSTLERS!