SEPHORA

Sephora is a welcoming beauty retailer that offers a wide range of products, catering to various preferences and needs. Fans of FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and the affordable Sephora Collection will find their favorite brands here. The store also provides helpful services such as in-store or curbside online order pick-up options for customers' convenience. One shopper appreciated the selection of Kerastase hair products during their visit. However, another customer had a different experience when seeking foundation advice for women over 60. Although the online recommendation suggested NARS, the sales representative suggested a CC cream instead, which the customer found to have an unsuitable color, texture, and coverage. Excellent customer service stood out for another visitor, who was helped by a staff member, possibly the manager, with curly hair, brown skin, and a warm, accommodating attitude. The employee not only took the time to assist a friend but also located the customer's profile, informed them of rewards, and offered to charge their card using their ID when they couldn't find their card, helping them save $20 on their purchase. Overall, Sephora offers a diverse range of products and varying customer experiences, with potential for service improvement in some areas.