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- 1025 W Nat'l Ave, West Terre HauteJeannie's TV & Appliance provides prompt and reliable service for Samsung products. Their technicians, such as Aaron, are knowledgeable and experienced, with a background in designing Samsung products. They arrive on schedule, communicate effectively, and prioritize customer savings. With a focus on ethics, they will try inexpensive fixes before recommending more extensive repairs. Their expertise extends to providing valuable advice on selecting replacement products. Overall, customers can expect friendly, trustworthy, and helpful service from Jeannie's TV & Appliance, making them a top choice for Samsung repairs.
I was concerned after reading so many negative reviews. However, my repair was under warrenty and Samsung wanted me to use this company. I did have to call in to inquire about the status of my repair ticket to get started, but the person who answered was kind and able to assist me. He got the part ordered and an estimation window within 10 minutes of talking. The service tech Aaron came out to service my TV and got it fixed within 15 minutes. Aside from what seemed like me having to call to start, I really liked everyone I talked to and would recommend giving this company a chance.
Did excellent job repairing our Samsung dryer. We had a Home Protection Plan thru Home Depot. Jeannie's was scheduled a week later. They came on a Saturday but brought the wrong part based on description of problem. I do not blame them for this as they were being proactive but the description of problem by me "quit working " thought dryer had no power. It had power just would not run. They diagnosed it was a bad motor. They came next day on a Sunday! Very impressed with the service. Dryer is working fine.
Just said goodbye to Aaron, the technician who was dispatched to service our Samsung Frame TV. The service call was arranged through Samsung Support, though warranty coverage has expired. (We would not have known about Jeannie's otherwise.) Appointment was scheduled only 1 day after submitting the request, and the appointment date was only 3 days later. Points for promptness. Technician Aaron arrived as scheduled and with advance notice of his arrival time. Points for communication. Aaron is an engineer who previously worked for Samsung designing product relatability. Huge points for technician knowledge. Aaron quickly tried an inexpensive fix but the problem was elsewhere....read full review