Their customer service is weird. The one I spoke with originally sounded robotic and couldn’t answer simple questions. I almost hung up and found someone else because the person was very robotic and I began to think it was a scam despite the good reviews. However, once you get past the strange customer service, this company is pretty good! We had Brayden as our technician. He was very knowledgeable, helpful and he worked efficiently and effectively. He was also very kind hearted which is not a common trait anymore, it seems. Benner is also very prompt with coming to do the diagnostic assessment and also coming to do the repair once the parts come in. My only true complaint (besides the strange customer service) is they do seem to price gouge a bit and the customer service lady (different one than the original one) refused to allow me to know the price breakdown when she called with the quote. The receipt also did not have a price breakdown. I know the parts were several hundred under what we paid so that was a lot in labor and traveling. Was it worth it, though? Yes. I have heat intolerance and other companies would come but never call back and one company even tried convincing us the whole unit was “fried”. Brayden seemed very honest with diagnostics. I was roasting in my own house and was experiencing adverse health effects. Our unit is now running amazingly so far. I would rate this company 4/5. Losing a point for price transparency and the initial strange customer service interaction. Brayden gets a 5/5.
Overall I would consider this a great experience.
About Benner Heating & Air
Benner Heating & Air is a family-owned and operated business that prioritizes treating customers like family. They offer a range of services, including routine maintenance, emergency repairs, and system replacements for heating, cooling, and ventilation needs. Customers praise the friendly service and the efficiency of the technicians, who are thorough and always ready to answer questions. Many have relied on Benner Heating for nearly fifteen years, appreciating their prompt response times even for after-hours calls. The company is recognized for its professionalism and strong work ethic, making it a highly recommended choice for HVAC services in Petersburg, Indiana.
Reviews
They are very respectful and professional. We called for service and were scheduled quickly and informed of our problems. Solutions were suggested and applied in a quick manner by excellent service personnel with little delay.
Can't say enough good things about this company. Shane and Mark came to my house in one of the worst summer days my home had to endure. Luckily the AC did not give up the night before but this 34 year old unit was showing its age otherwise. Shane and Mark came out and got the installation of the furnace and AC finished and stayed to help me set up my smart phone app. They left the area they worked cleaner than I set it for them. Brayden and David helped me realize the options I had to fix or replace and were fair to get a system I knew that I can afford. I'm glad These guys are here. It all was worthwhile
Photos
Hours
Monday 7AM - 7PM
Tuesday 7AM - 5PM
Wednesday 7AM - 7PM
Thursday 7AM - 7PM
Friday 7AM - 7PM
Saturday 8AM - 5PM
Sunday 8AM - 1PM
Good to know
- on-site services
- accepts credit cards
Location
506 North 9th Street, Petersburg, IN 47567
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