About Locke Auto and Diesel Repair
Locke Auto and Diesel Repair in Nappanee, IN, is a trusted auto and diesel repair shop known for its excellent customer service and problem-solving abilities. The staff is knowledgeable and friendly, offering high-quality services to keep vehicles in good condition. The shop is clean, spacious, and welcoming, with a comfortable waiting area that includes refreshments. Customers have praised the team for their clear communication from the initial call to completion. They appreciate the upfront costs and the informative advice on future work, without any high-pressure tactics. The prices might be higher, but they reflect the quality of work being done. The team ensures everything is handled the right way, avoiding sending customers home with vehicles that may have problems. Customers admire the quality control process and the cleanliness of the shop. They were pleased to see the situation with their vehicles firsthand, showing honesty and transparency. The entire staff is professional, with many customers noting the pleasantness of Clint and Dawn, along with the kindness and patience of Dylan. The technicians are clearly well trained. Locke Auto and Diesel Repair has consistently earned positive feedback for its follow-through and commitment to customer satisfaction. One customer highlighted their experience with a 2006 Ford F350 Dually, praising the pickup, servicing, and return of the truck as promised. The follow-up call to ensure everything was well was also appreciated. Another customer has relied on the shop for multiple repairs since November 2023, noting the helpfulness of the staff in getting their truck back on the road. Overall, Locke Auto and Diesel Repair has a strong reputation for professional expertise, outstanding customer service, and a commitment to ensuring vehicles are safe and reliable. Customers also enjoy the Veni’s chocolates as a thank you for choosing their services.
I can't say enough about the quality of service, both on my vehicle and with me as a person. I was traveling and had a brake line leak on my rv, which is a safety hazard and needed to be addressed ASAP. They fit me in on a full schedule due to my circumstances, and was able to start the work on my rv the same day. Because I was traveling and sleeping in my rv, which I couldn't do while it was in the shop, they hooked me up with a local hotel (which was adorable and very comfy) and even took me there and picked me up the next day. It is a family run business, that they built from there driveway to their current beautiful building (nicest mechanic shop I've never seen)....read full review
very good service very well satisfied professional very nice people they take care of you good quality work had a problem they got me in right away very good work very good to work with recommend to anybody 👍was very impressed as always they are very good people to work with they do excellent work they are the best
Guys did a great job on my truck. They installed Throttle Down Kustoms, front & rear bumpers for me. Clint was great communicating with me on progress being made. These guys are top notch. My bumpers were a wiring nightmare. But these guys pulled it off looks like factory installation.