About Indiana Spine Group
Reviews for Indiana Spine Group
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Monday: 8AM - 4:30PM
Tuesday: 8AM - 4:30PM
Wednesday: 8AM - 4:30PM
Thursday: 8AM - 4:30PM
Friday: 8AM - 4:30PM
Saturday: ClosedSunday: Closed
Indiana Spine Group is known for its exceptional office staff and skilled surgeons. Many patients express appreciation for the helpful and accommodating team, with one staff member, Jessica M., highlighted for her friendly demeanor and assistance. Dr. Dan Robinson receives high praise for his expertise as a surgeon, taking time to communicate openly and honestly with patients, making them feel cared for during their healing process. Patients recommend him highly for spine-related issues, emphasizing his kindness and skill. However, there are concerns regarding the service in the Muncie location. One patient reported negative experiences with a staff member named Pam, describing difficulties in scheduling appointments and issues with referral submissions. This led to frustration and delays in receiving care, contrasting the positive experiences reported by others. On a positive note, Dr. Neil D. Farren has also been recognized for successfully treating patients with conditions like occipital neuralgia, helping them alleviate pain and improve their quality of life. Overall, while Indiana Spine Group has commendable professionals, the variability in patient experiences highlights the need for consistency across all locations.
Too bad the same quality of care doesn't extend to Muncie. Pam ensures that Muncie patients are miserable every time she gets on the phone. She hung up on me three times when I was trying to make my very first appointment. She stone walled me and said she didn't have my referral. From the emergency room. That they submitted before I left and said to follow up in three days. Took weeks to get an appointment. She took almost a month to submit my referral for an epidural. Every time I have an appointment she apologizes about the way she treated me on the phone and for not submitting my paperwork. I had been in physical therapy for two months and she never requested my chart. Dr. Robinson didn't know I had failed all my physical therapy check ups. He didn't even know I was in PT! She does it on purpose. She's a psychopath and acts like she owns the office. Because my legs hurt so bad I've got no option but to hound Indiana spine group until they do something. Regardless of if Pam ever wants me to have a normal life again.