May 2026
If anyone has recently believed that customer service is gone well thay haven't tried Penney's lately. Kathy/Boris is absolutely one of the most helpful people I've run accross of late. She helped me in every aspect of my purchase.
About JCPenney
JCPenney Salon is a renowned department store that has been serving customers since 1902, offering a wide range of apparel, home furnishings, and beauty products. The store provides unparalleled style, quality, and value, with a variety of national brands and private labels available. Customers praise the friendly employees, clean facilities, and good selection, though some wish the seasonal clothing would stay out a bit longer. Overall, JCPenney Salon is a popular shopping destination, offering a warm and enjoyable experience for families and individuals alike, with competitive pricing compared to other major retailers.
Reviews
Apr 2026
I was having trouble finding a nice suit for an engagement party. When all of a sudden Mrs.Shirley approached me and helped me find the perfect suit. Not only that but she was very kind, patient, sweet and very helpful. Just wanted to say my experience was amazing thank you again Mrs.Shirley. I will definitely be getting my next suit from JC Penney.
Jan 2026
I buy all my hair products at the hair salon in Penney's. Prices are better than Ulta and they have buy one get one 40% off.
Employees are very helpful. If you don't see what you need they will go in store room to see if they have it. The eye glass center in Penney's is closed.
Photos
Hours
Monday 11AM - 8PM
Tuesday 11AM - 8PM
Wednesday 11AM - 8PM
Thursday 11AM - 8PM
Friday 10AM - 9PM
Saturday 10AM - 9PM
Sunday 11AM - 7PM
Good to know
- accepts credit cards
Location
1890 Southlake Mall, Merrillville, IN 46410
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