About Drs Roush & Will Optometrists
Drs. Roush & Will Optometrists offer exceptional eye care and a welcoming atmosphere. Patients consistently report outstanding service from the highly skilled and compassionate doctors and staff. From the moment one enters the clinic, there is a sense of professionalism and care. The doctors take the time to explain each step of the eye exam, ensuring comfort and understanding. Many patients feel like family, highlighting the genuine dedication to their well-being. The knowledgeable staff assists with selecting glasses and addressing any questions about eye care. With a wide selection of glasses and a commitment to patient satisfaction, Drs. Roush & Will Optometrists receive high recommendations from long-time clients. Overall, the clinic is recognized for its excellent care and warm environment, making it a top choice for eye care needs.
Ordered contacts a month ago. Ive had issues in the past with contacts taking a long time or someone forgot to order them at this location. Ive called several times and this morning at 9:00 I was told after some pleading that they would call the manufacture and let me know by 4:00 pm when they close what was going on. I called at 3:30 since I still had not heard and they went and asked the lab who again said they would have to call. I was promised they would do that already. The lady was rude and told me she is admin and was busy and doesn't know. I'm sorry she answered the phone and she made it clear its not her job but who can help me? I finally found the name of the...read full review
I wanted to share feedback from our recent visit. I truly love Dr. Roush and Will, and the office overall. We have always had positive experiences and this was the first time I’ve ever felt uncomfortable.
During our visit, I had questions regarding my children’s lenses and frames. Unfortunately, a staff member named Katherine spoke to me in a loud and rude manner. I was taken aback, as there was no reason to be spoken to that way, especially while asking reasonable questions as a parent and customer.
I felt it was important to share this because it does not reflect the level of care and professionalism I’ve consistently experienced with their practice and...read full review
I had problems with both eyes, I didn't know where to go or what to do. I called and they were so understanding, I got an appointment the next day. Dr Roush was amazing. Highly recommend them.