About Mr. Window Company
Reviews for Mr. Window Company
Write a reviewHours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards
Mr. Window Company, located in Carmel's Home Place neighborhood, offers a variety of window and door products, focusing on high quality and customer service. The company provides products and brands to suit various needs, including replacement windows and new doors for custom homes. Recent customer experiences show a mix of satisfaction and challenges. One customer has been pleased with the windows and installation from Mr. Window, having hired them in 2019 for several windows that still look and work great. In early 2025, they returned for the installation of three more windows and reported being very happy again. Another customer had a patio door over 25 years old that needed new rollers. They worked with Andi to find suitable rollers, as the original replacements were too wide for the track. Despite winter weather delays, the installation was completed, and the door now moves smoothly. A third customer expressed their happiness with the entire experience at Mr. Window Company. From the owner Joe to Andi, the Office Manager, and Dave's installation team, all were wonderful to work with. They noted that the process went very smoothly, and the windows look amazing. Overall, Mr. Window Company provides a range of experiences, with some customers reporting issues with measurements and installation practices, while many others praise the company for its efficient and professional service.
I do NOT recommend Mr. Window. My first experience with them went well. Left a positive review. Second experience on a new to me home was horrendous. I gave rough dimensions and said full frame replacements with half screens. Both requests were put into the contract. They ordered for typical replacement based on their measurements, which weren't correct for replacements let alone full frame replacement. The install practices were terrible from flashing to air sealing, so they agreed to allow me to cash and carry. Another 5 months passed, I went to pick up the windows and noticed they weren't half screen. They assured me they were. I didn't want to unwrap the windows so I left. Fast forward, we've both verified these particular windows can't even be ordered with half screens, so someone messed up the ordering. Rather than paying for new screens for me, they've refused to honor the contract. The company CAN make them and void my warranty, but Mr. Window just won't order it. Never again will I deal with this company. Beautiful view, pay thousands for new windows just to blur my view because this company won't honor their contract or mistakes over a $400 fix.
I used Mr. Window to replace my patio door. I bought the Verde Sunrise with the internal blinds and am very happy with it. The Pandemic delayed delivery and installation; but once it was received, Heather got installation scheduled right away for me. The installation crew did a great job on a very cold February day! The new door makes my family room quieter and warmer!
Mr Window installed Sunrise Sliding Glass door. Install crew was professional and courteous. Everything went very well from start to finish. Would definitely recommend.