Franciscan ExpressCare

Franciscan ExpressCare provides urgent care services with a mix of experiences reported by patients. Many appreciate the quick access to care, noting that they are often seen promptly by providers who listen and explain things thoroughly. One patient highlighted their positive experience with a provider who was patient and attentive, making them feel welcomed after recently moving to Hobart. However, there are concerns about the bedside manner of some staff members. A patient described a visit where the front staff and assistant nurse were excellent, but felt that the provider was rude and dismissive during the consultation. This patient experienced a lack of empathy and felt that their symptoms were not taken seriously initially, despite later receiving a diagnosis of the flu. Overall, while Franciscan ExpressCare is appreciated for its quick service and courteous staff, there is a call for improvement in the approach and communication styles of some providers to ensure all patients feel respected and cared for.