I hate leaving bad reviews and make all attempts to give businesses the benefit of the doubt, but unfortunately, Azure Skin & Wellness Center has not left me many options. My family gave me a gift card to the center so I went through their website on Friday to request an appointment as the website directs. Once you have requested an appointment, their website tells you someone will be in contact with you to confirm. After not hearing from anyone by end of day Monday (they appear to be closed on the weekend), I called the office and left a voicemail asking for a return call. I made a second attempt to call on Tuesday during business hours and after again not hearing from them, I texted the number provided on the answering machine (they tell you you can text) and several days later still no response. I even went by the office in person and although I could hear someone in a room receiving some kind of service, there was no one at the front desk or anywhere else in the building. At this point, I am not interested in becoming a client here, rather am frustrated that my family member wasted $200.00 on a gift card. With so many amazing med spas/wellness centers in the southern Indiana/Louisville area, please spare yourself and book with one that is reputable and responsive! My hope is that as a good business practice, Azure would want to rectify this situation with a refund, but I won't hold my breath on a return call. Update 10/2/23: Sherri, this seems to be the only way to communicate with you! I have not received a text from you and returned your missed call same day (Friday 9/29) at 1547. I left you another voicemail asking about a refund. Please call me tomorrow to confirm you've seen this and to discuss how to proceed. 10/6/23: still no response.
Mar 2021
I called several months ago trying to schedule a procedure. I was told they would call me back after they spoke with the practitioner to find when they we're available. I called twice and texted once. They never got back with me. I went elsewhere. Maybe they are out of business?
Aug 2011
I can't comment on the quality of Azure's professional services (surely they are good) because I never made it through the door. Their customer services is terrible. I called them more than two weeks prior to a $75 gift certificate expiration. They had NO open appointments prior to the expiry date. They refused to honor the gift certificate after that date, even though they were completely booked. The manager I talked to was rude and inflexible. Needless to say, I cannot recommend this business. I've been in similar situations with other establishments and they've gladly honored the certficate as long as the appointment is *scheduled* prior to the expiration date. Azure now has my $75 and I have nothing. Incidentally, I've never written a bad review before. I just had to share this experience to warn others of the poor customer service.
I hate leaving bad reviews and make all attempts to give businesses the benefit of the doubt, but unfortunately, Azure Skin & Wellness Center has not left me many options. My family gave me a gift card to the center so I went through their website on Friday to request an appointment as the website directs. Once you have requested an appointment, their website tells you someone will be in contact with you to confirm. After not hearing from anyone by end of day Monday (they appear to be closed on the weekend), I called the office and left a voicemail asking for a return call. I made a second attempt to call on Tuesday during business hours and after again not hearing from them, I texted the number provided on the answering machine (they tell you you can text) and several days later still no response. I even went by the office in person and although I could hear someone in a room receiving some kind of service, there was no one at the front desk or anywhere else in the building. At this point, I am not interested in becoming a client here, rather am frustrated that my family member wasted $200.00 on a gift card. With so many amazing med spas/wellness centers in the southern Indiana/Louisville area, please spare yourself and book with one that is reputable and responsive! My hope is that as a good business practice, Azure would want to rectify this situation with a refund, but I won't hold my breath on a return call. Update 10/2/23: Sherri, this seems to be the only way to communicate with you! I have not received a text from you and returned your missed call same day (Friday 9/29) at 1547. I left you another voicemail asking about a refund. Please call me tomorrow to confirm you've seen this and to discuss how to proceed. 10/6/23: still no response.
I called several months ago trying to schedule a procedure. I was told they would call me back after they spoke with the practitioner to find when they we're available. I called twice and texted once. They never got back with me. I went elsewhere. Maybe they are out of business?
I can't comment on the quality of Azure's professional services (surely they are good) because I never made it through the door. Their customer services is terrible. I called them more than two weeks prior to a $75 gift certificate expiration. They had NO open appointments prior to the expiry date. They refused to honor the gift certificate after that date, even though they were completely booked. The manager I talked to was rude and inflexible. Needless to say, I cannot recommend this business. I've been in similar situations with other establishments and they've gladly honored the certficate as long as the appointment is *scheduled* prior to the expiration date. Azure now has my $75 and I have nothing. Incidentally, I've never written a bad review before. I just had to share this experience to warn others of the poor customer service.