Deaconess Cross Pointe Outpatient Services

Nov 2023

I was enrolled into the PHP Outpatient Program and had nothing short of a positive experience. After I finished the program, I was assigned a psychiatrist.After 1 visit I have cancelled the psych services because:1. It was next to impossible to get in touch with my doctor.2. I was prescribed two medications that I was denied because they weren’t covered by my insurance.3. My medications have yet to be sent to the correct location.In closing, I highly recommend their PHP because the therapists/SW were all great. I cannot, however, recommend Psych services.

May 2023

My partner had a good experience in the outpatient program and with the psychiatrist here, but getting any therapy has been an absolute nightmare. She has been cancelled on and rescheduled at least three times, to the point where she has been without therapy for MONTHS- never even saw her therapist. She has to wait 30 minutes to an hour every time she has an appointment. I understand that mental health is an overwhelmed field, but take care of your patients you already have and don't cancel their appointments DAY OF.

Sep 2021

Pam Peppers medicating knowledge saved my little girl. Brought the life back to my 16 year old. I will forever be thankful.However I think on the therapy part they can definitely improve. Appointments 6/8 weeks apart. Last hour appointment only lasted 23 minutes for my 16 yr old.