OrthoIndy West Urgent Care

I have received incredible care here at Ortho Indy over the past week and a half. Brandy Brown and her team got me scheduled in quick, and were rather pleasant to speak to on the phone. All 3 times I visited, the clerks checking me in were overly friendly. Most of the staff went out of their way to smile and say hello, the ones that didn’t were busy doing task, or on the phone. The X-ray technician was friendly and patient (I can’t recall her name). Dr.Rosales is very professional, and easy to understand. I believe Shannon was my MRI technician, she and her help were very good at getting me on the table and comfortable to go into the machine (the music selection was... read full review

I sprained my knee six months ago and after seeing my regular doctor and getting an x-ray and my knee not getting better I decided to go to OrthoIndy since they are in my insurance network. I called Ortho three times trying to get a cost estimate as to how much my visit would cost. No one was able to give me an estimate. Two people referred me to the billing office who told me they don't set prices they just bill whatever Ortho tells them to. I am a long way from meeting my deductible so the total cost is coming out of my pocket. I called one last time and asked for a callback and never got one. Community East quoted me $123 for a visit so I'm going there.

I don't understand the bad reviews here. I've had to go her twice now for 2 different injuries. The 1st I pulled my sciatic nerve working in the garden and the 2nd was in follow up to an ER visit after I broke my rib falling down a flight of stairs and bruising all my internal organs. I see Dr. Hume who is super smart and helpful. He educates you on your injuries and then asks you what approach you want to take on healing. I'm always given options. I refer him to everyone. The office staff for him is also the sweetest ladies. I’m getting older, and if I’m injured, Dr Hume is where I go! The only issue with them that I've noticed is you can... read full review