About OrthoIndy West Physical Therapy
Reviews for OrthoIndy West Physical Therapy
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OrthoIndy West Physical Therapy is a healthcare facility that provides physical therapy services. The reviews indicate that the doctors at the facility are great, but the front desk staff and billing department have room for improvement. Some patients have reported being "bullied" into paying copays even when they knew they did not owe anything, and experiencing difficulties in getting refunds for these copays. Additionally, some patients have struggled to obtain cost estimates for their visits, which can be a concern for those with high deductibles. However, other patients have had positive experiences, praising the friendly front desk staff, helpful and kind therapists, and the overall quality of the physical therapy services provided at the Brownsburg location.
Doctors here are great. Front desk staff and billing department leave something to be desired. I was bullied into paying a copay for my first visit even though I knew I had already met my out of pocket maximum for the year and would not owe any money. The front desk staff told me I had to pay and it would just be refunded later. For my next two visits I refused to pay and blatantly asked them if I could still see the doctor without paying. I was begrudgingly told yes but they were clearly unhappy with me. Fast forward to three months later and I still had not received my refunded copay. I had to call the billing office and ask for it to be released to me. I realize why these kinds of policies exist, however to be bullied into having to pay a copay when I know how my insurance works and I didn’t actually owe anything was not professional.