About CMP Trades
CMP Trades, Inc., also known as CMP Plumbing, has been providing plumbing services since 1995. They handle a wide range of projects, from small repairs to large installations, with a focus on quality workmanship and customer satisfaction. Their team is known for being friendly, knowledgeable, and professional, often arriving on time and communicating clearly throughout the process. Many customers appreciate CMP’s ability to work on old homes and complex plumbing issues. They have experience removing old well pumps, installing water softeners, replacing main water valves, and updating plumbing lines and outdoor faucets. Customers highlight the staff’s kindness, thoroughness, and experience, especially noting the helpfulness of staff members during quotes and scheduling. CMP’s team is also praised for their quick response to emergencies, such as leaks, with technicians returning promptly to fix issues even after hours at reasonable prices. Communication is a strong point for CMP, with staff members like Laura making scheduling easy through email and phone updates. Their technicians, including Dave and CJ, are described as professional, friendly, and efficient, often going above and beyond to resolve issues quickly. Customers value how CMP handles bumps in service, quickly addressing problems and ensuring satisfaction. Overall, CMP Trades is recognized for reliable, friendly service, fair pricing, and a commitment to doing the job right, making them a trusted choice for plumbing needs in the Indianapolis area.
I almost don't want to write this review because when you find a service provider this good you want them to always be available to work on your house! CMP have been out a few times for a drain clog and a sink + drain replacement in our 100+ year-old home. The guys I have worked with (Derek in particular) have been friendly, knowledgeable, and on-time. They've also charged me more than reasonable prices. CMP will always be my first call for work in the Indy area.
We have an old house and had a big job to be done. We had an older well pump removed, a water softener installed, the main water valve replaced, new plumbing lines and new outdoor faucets installed. With this they also repaired a few areas of the plumbing that had leaked in the past and replaced a few non functioning valves.Because it was non urgent and the scale of our job we took our time and contacted multiple companies for quotes. CMP price was reasonable, but the true reason we picked them over other companies was their people. Dave came to our home for the quote and took the time to explain options to us. He was knowledgeable, kind, and clearly experienced. We were very confident we were going to pick CMP after our experience with Dave even before all of the quotes came in.When it came time for service, they did have to reschedule us once which was not a big deal. It was out of their control and what resonated with us was their impeccable communication. Laura contacted me as soon as she knew and made it easy to reschedule. Throughout the quote and scheduling process, Laura was able to communicate primarily with us via email which is so helpful. Communication is everything to us, and CMP has that.Dave and his apprentice arrived when they said they would, were thorough, professional, and cleaned up after they were done. Later we discovered that the water softener had an intermittent leak after hours. Dave gracefully took my call, talked me through how to divert it, offered to come back out that evening or first thing the next morning. He came back that next morning right when he said he would and was able to fix it within 30 minutes. In a crazy string of bad luck, after they left that same day, the boot to our ejector pump split open and was leaking all over our basement. I called the office and asked for an emergent call. Dave came back that same day and fixed it for a reasonable price. He had been to our house so many times at this point it was comical, and he came in so friendly and accommodating. We all got a good laugh over our luck by that point.The entire experience is so much better than anything we have had in the past with other contractors. The few bumps we had were quickly taken care of. I think it says more about a company with how they deal with these types of issues than anything and CMP was absolutely amazing. I've waited a few months to write this review to make sure we have had no issues so I can confidently say their work is great as well. Dave and Laura were our two main contacts there, and I cannot say enough good things about either of them. We would absolutely use them again, and have given their contact information to our friends and family.
We discovered a pin hole leak from a copper line in our crawl space a few days ago. Another plumbing contractor referred us to CMP. They couldn’t make it the same day, but Laura was empathetic and got us scheduled for the next afternoon. CJ, the technician, called prior to his arrival and was prompt, professional, and efficient. The total cost of the repair, including service fee was reasonably priced. We found a new contractor for our plumbing needs!Service: Plumbing leak detection