About ECP Incorporated
Reviews for ECP Incorporated
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Monday: 8AM - 4:30PM
Tuesday: 8AM - 4:30PM
Wednesday: 8AM - 4:30PM
Thursday: 8AM - 4:30PM
Friday: 8AM - 4:30PM
Saturday: ClosedSunday: Closed
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ECP Incorporated offers a wide range of products and programs tailored for new car dealers, including protective coatings for vehicles, optional protection products, customer appreciation programs, and various detailing and service chemicals. Customers have praised ECP for its responsive and polite customer service, especially when handling claims. Many customers have noted satisfaction with the claims process. One reviewer shared a positive experience after filing a windshield claim using the app, finding the process incredibly smooth. Gary reached out quickly and even scheduled the repair appointment, making it very easy. Another customer mentioned that their first claim with ECP went very smoothly, thanks to their claims adjuster, who was quick to respond and provided tremendous help. Gary C. at ECP has also been recognized for his helpfulness throughout the claims process, which only took 24 hours from start to finish. Customers have found that all representatives, including those who handle claims, are professional and responsive, ensuring that any issues are effectively addressed. Overall, ECP is known for its excellent customer support and efficient insurance services.
Very shortly after I had submitted my claim for a new windshield, I received an email from Gina who asked a few questions, and processed the claim quickly and easily. Very happy with my experience with Gina and ECP Claims.
Natalie Anderson was very patient and helpful with my claims process. My purchasing dealer is very unfamiliar with the entire process, even though I was required to buy protection through them, which caused a lot of delays and confusion on both sides. Luckily, Natalie worked with me throughout the process and was understanding, so we were able to get the crack in my windshield filled.
I was impressed by the handling of my warranty claim with ECP. Jessica was my first contact, who initiated the positive experience throughly explaining the claim process and provided inspiring information about the product. Laura Vargas handled my warranty claim in a prompt, efficient, and friendly manner. This excellent service gave me assurances ECP stands by its product, leaving no question it would satisfy my claim.