Reviews for Wilmette Carpet & Duct Cleaning
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Ratings
Google: 4.5/5
Wilmette Carpet & Duct Cleaning
437 Ridge Rd, Wilmette
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I called Empire and they said a technician would come to my home and it would cost $299.00. They claimed to have a location on Ridge rd in Wilmette (which is actually an apartment building I found out). A tech came to my home that was an independent contractor and proceeded to charge $350.00 for a $12.00 part. The tech spent 35 minutes on the property. When I called to speak with a manager the customer service rep told me that they have never been to the office and they did not have a number for the manager. They did say that they would have a manager call asap, a manager has still not called me back 36 hrs later. The pricing is way too high, and I feel like I was...read full review
We called Empire for a checkup of the HVAC system in a home we just purchased. We were told the visit would cost $179. A third party company arrived, apparently they had farmer the job out to another company, which then charged us $450 for the job. We contacted Empire trying to resolve the issue, they insisted only they do their own work. Clearly someone is lying to us, perhaps look elsewhere for HVAC work as they can’t be trusted.
My technician by far is one of the most professional techs I have ever had. He came by on Wed night, diagnosed why my furnace wasn't producing heat, acquired a new circuit board and came back to install it. Heat is on and we couldn't be happier. He also mentioned the Empire Heating & Air Conditioning maintenance plan and newsletter, and I am signed up and ready to go. Definitely a company worth going to if you ever have furnace or a/c issues.