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Vision Care Associates
2741 Prairie Crossing Dr, Springfield
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This office is efficiently operated. Staff is pleasant and friendly. Appointments are efficiently scheduled, I have never had an unreasonable wait. This is true even when they worked me in on Christmas Eve to address an issue that concerned me. My only wait in that case was for the drops to work. The staff and doctors do an excellent job in explaining the medical issue at hand.
The office is nicely appointed and comfortable.
Have had good experiences with Vision Care in the past. However, DO NOT like that they have moved their appt scheduling to a call center. Terrible idea! Have been disconnected, new accounts have been made for me, and hold time is excessive due to call center employees trying to contact the clinic if there is a question or emergency. Your in-house employees are much more efficient!
Service was 10/10, fast, easy, and very thorough. My only issue was the frames section was overwhelming, but the sales associate found me and helped me. I highly recommend this amazing place.