Physical Therapy Care

Feb 2023

Advocate Medical has the most excruciating customer service, and I have been to 3 different locations (Pediatrics and General Practitioner offices on Western and 102nd, and the OB/GYN within Christ Hospital), and they have all been terrible and so rude to me as a patient when doing basic things..checking in for appointment, asking general questions. It's absurd to me that you pay so much for healthcare and they can't be respectful and courteous with their patients. I have given up and gone to U of Chicago where they are much more professional and not rude.

Jan 2020

Dr. Gordon was horrifying. She was condescending and rude, once she realized I was not going to tolerate her nasty attitude she attempted to adjust her tone, at that point I was uncomfortable and asked to end the appointment as I do not trust her medical judgement. I give the front desk and medical assistant 5 stars! They were friendly and efficient.

Jan 2019

The reason for my two star rating is specifically due to the long wait times to manage basic requests such as appointments, changing an appointment, recommendations regarding test results, etc, through the advocate switchboard which apparently is a single receiving center for every single advocate provider. The voice prompts are tedious, time consuming (typically 10-15 minutes) and just so impersonal.