Rosin Eyecare - Northbrook

Apr 2024

Large selection to choose from and the assistance was great. Bought 2 pairs of regular glasses and a pair of sunglasses. All were ready within 2 weeks. The customer service has been great. I only give 4 stars because one pair of frames needs to be adjusted or replaced. I think the frames should be replaced. We shall see how this is resolved. Otherwise I would have given 5 stars.

Mar 2024

I have come to Rosin Eyecare for many years for my contact lenses and glasses. Recently I stopped by the Northbrook office because a pair of glasses broke at the bridge. These were an old prescription, so I could not order a new pair, and the frame was discontinued. The patient care coordinators at the front, Brittani and Jessica, were EXTREMELY helpful, with suggestions on how I could perhaps find the same (now discontinued) frames on line and have Rosin staff put the lenses in the new frames. Brittani also looked at the schedule so that I could get in to have an eye exam appointment with Dr. Dygola for later that week.... very, very helpful, and now I have a new prescription....read full review

Nov 2023

The staff at this location is great. There have been some policy changes that don't seem customer service oriented.I brought in a pair of glasses that I purchased there. I couldn't wear the progressive lenses and wanted to switch out the lenses to single vision. I was told that Rosin would no longer guarantee the frame if they were broken during the change. I said I would risk it, but the optician said no. Now I am stuck with beautiful frames that I cannot wear and I would if I could have changed the lenses.Also, they price matched my contact lens order for me for years. Last week I called to order lenses and was told they would no longer price match. It was my decision to follow through with the contact order and I did. Now in retrospect, I feel ripped off and should not have done that. I wasted money.I wouldn't have written on yelp if these two things had not happened. I had been pleased with all the care I received until recently.