Lewis Outlet

Jul 2022

Lewis Floor & Home has a very large selection of carpet and other flooring, the largest I have seen. Barbara helped me pick some carpet for the bedrooms in our house. She was very patient as I took a long time to decide which carpet I wanted. She gave me some great options, checked on alternatives and pricing. I also feel that I got a great value for the super soft and pet friendly carpet that I selected.

Sep 2021

I'm giving two stars because the showroom is large and pleasant and the process to check out samples was easy. Everything else about my experience was 1 star or less. Lewis requires/requests an appointment to get into their showroom. I dutifully made mine and organized my day around it so as to be prompt. I was, of course, kept waiting over 20 minutes as my salesperson helped another customer. When I asked if someone else could help me, I was told I could look around the showroom by myself as I waited for my salesperson. What exactly is the purpose of an appointment? Isn't looking around a showroom by yourself and waiting for a salesperson what you do in establishments without an appointment policy? Strike one! My salesperson was Victor. I was not impressed with his familiarity with the carpet selection. I took a sample of carpet I wanted to match as to pile height and density. I also took a paint sample that I wanted to match as to color. It took him close to an hour to find what I was looking for. Many years ago I went to Lewis for carpeting and took a sample of wallpaper to color match. At that time it took the salesperson less than 5 minutes to find several options. I took some samples home and returned them which was easy (see above). I called Victor and scheduled a measure ($100) which was also easy. The measure guy showed up at approximately the agreed time. So far things were improving. Then everything took a huge nose dive. I received the estimate and it was ludicrously high. It called for close to 50% more carpet than necessary. When I called Victor, he said that was the cost. No effort to work with me. I asked for a quote for a reduced amount of carpet, no pad, without installation, without removal. Just the carpet. He did not send it. I contacted him again. He finally sent it but it still called for the extra 50% of carpet, the padding, and the removal. He deducted $200 for installation. I contacted him twice more. Once I called to discuss binding options. He effectively hung up on me, announcing mid-conversation that he "had to go." He never called back. Strike 2. I emailed him again and asked for a revised estimate for less carpet, no padding, no removal, and I would pick it up. No response. I waited 17 days. Strike 3. Finally I emailed him again explaining my dissatisfaction. No response, no surprise. I have purchased both carpet and countertops from Lewis in the past. No more. The service is abysmal if not downright insulting. I purchased the carpet I wanted for less than 1/2 what Lewis wanted with one phone call. My advice is to shop elsewhere.

Aug 2021

As a returning customer I expected Lewis Floor & Home would be a top choice of material and workmanship for the redo of my living room and den. I chose Lewis knowing the cost would be higher than one of others in the field because I thought I would be getting a superior experience. Wrong. I could have saved myself dollars as well as aggravation by going elsewhere. While initially a pleasure to work with both the carpet and window treatment departments, once the order was placed things started to go down hill. Due to the pandemic a certain amount of delay was taken into consideration but periodic calls to ensure things were in the works would have been appreciated. Instead I had to call to get updates on expected deliveries of both the carpeting and window treatments. The installation of carpet resulted in a blatant and unattractive, very obvious seam running the length of the living room. Of the seven Hunter Douglas window blinds ordered, three were made incorrectly and what was already a lengthy wait, was protracted by another month with lopsided half done window treatments up, not the least bit attractive or acceptable. No compensation for inconvenience was offered. Workmen sent out to address the carpet seam issue were incompetent to say the least and did not lessen the obvious fault. After briefly pounding along the edge with a hammer while grumbling that "it is what it is" the two bumbling workmen called it a day and I am now left to live with an unacceptable result after a $6,000 outlay. After waiting for over two months for the window treatments to come, the installer tried his best to repair one of the seven window blinds, spending an hour extra of his time but finally giving up and adding that to be reordered along with the two others that were poorly manufactured, resulting in yet another wait of over a month. All in all, not the professional high level of material or service I had anticipated. An overall disappointment in Lewis Carpet & Home and I unfortunately would not recommend this company.