About Sundown Exteriors, LLC
Sundown Exteriors, LLC is a highly-rated roofing company based in Bloomington, IL, known for its exceptional service and professionalism. As a GAF Master Elite Contractor, a title held by less than 2% of roofing contractors nationwide, they are committed to providing top-quality roofing solutions. The experienced and motivated team is recognized for working quickly and efficiently, often finishing projects in just one day. Many clients have praised their fast and skilled service, highlighting that they kept customers informed throughout the process. The company offers competitive pricing and ensures clear communication, with bids that are complete and include flashing work. Clients have noted the meticulous cleanup after installation and the care taken to protect the house and landscaping, showcasing their dedication to customer satisfaction. The new roofs, soffits, and guttering systems have received positive feedback, with many saying their homes look great and are better protected. Overall, they are highly recommended for anyone seeking reliable roofing services in Bloomington, Normal, Lincoln, and surrounding areas.
After asking for bids from 4 different local companies on various parts of my roofing and different possiblities, I chose Sundown for the entire roof to be done. I know them as a reputable local company and they came in with the best quote for my roof. Once the work was scheduled, they were very prompt, extremely professional, always helpful and cautious as we came and left. I have nothing but praise for the way the crew was while they were there. I immediately noticed that there was absolutely no sheeting under any shingles ever! During the tear off I was messaged that there was more damage underneath than expected and they would get back to me on what it would be. I never heard back, but knew it had to be replaced. Work was completed on schedule and cleaned up (better than before they started), and the roof looks fantastic!! They even did a few things with the edges, soffet & facia, gutters that needed done and were not part of their job simply because they were there and had access. I am humbled to see this kindness!! My only complaint, which was made right, is that both during initial contact and when reviewing it with the sales rep, I asked for the worst case scenario on the bid. I was stretching my budget but really needed the entire roof done. I have lived in my 100 + y/o home for 33 years and never had the roof replaced, only shingled over once. I asked the bid to include undersheeting for the entire roof because I expected 80% of it would need replaced, then found out there was none to start. I did know anything else that might need replaced would be additional. When I was given the final cost it was considerably more than quoted but $1700 was for the additional wood repairs that could not be seen under the roof. The other additional was for more sheeting that had not been included in the initial bid. The job supervisor and owners (likely the salesman also) discussed this and did make right on this as I initially had asked for it to be included. I even offered to pay for the 9 sheets that were over the estimated size but was told they were not charging for any of it. Suggetion, maybe a better line item bid would be an idea? Stating exactly what extra is being bid. X# of sheeting, etc. Most customers likely don't know the bidding process on those things initially. As soon as I can save for the additional work still needed, I will be calling them again.
Sundown did an incredible job! They replaced the roofs on all three of my houses in just two days, and everything about the experience was amazing from start to finish. I received a quick estimate from Zack Heath, who answered every question and concern we had and worked perfectly around our schedule. The crew was the best—on time, professional, and extremely thorough. They went above and beyond to protect our homes and landscaping, and they triple-checked everything to make sure they didn’t leave behind a single nail or scrap on the properties. Rod was so kind and took the time to answer our questions and Justin and Clem kept us informed throughout both days of installation. This was an absolutely outstanding experience every step of the
Sundown did a great job! I now have a new roof and soffit. It all looks perfect. They were fast, efficient, and very skilled. Sundown kept me informed on their progress while I was out of town, and when I returned the project was finished. I would definitely use them again.