Ben Thrall Excavating provides reliable septic tank installation and maintenance services. Customers have praised the excellent land grading, especially in flood zones, and highlighted the team's knowledge and willingness to help with questions and repairs. The business is recommended for its trustworthy service, ensuring customers avoid costly issues in the future. Overall, Ben Thrall Excavating is known for its expertise and customer support.
Wonderful experience with Ben Thrall Excavating! I spoke with Kate and Cliff to get our appointment set up to look at our septic aerator fan. Jake came out to do the work for us; he did the repair on his first visit. Everyone I spoke with was kind, professional, timely, and direct. I greatly appreciate their transparency and honesty as we navigate being first-time septic system owners. This includes complete transparency on cost of parts and service. No question we will continue to use their services, and I absolutely recommend them without hesitation.
We bought a house that had used Ben Thrall for their septic service. When I called to have the septic service contract extended; they were very responsive and kind. They came to service the system (because the contract had lapsed while the house was unoccupied) and the technician was professional, punctual, and nice. He also explained how the system we had worked (different than some other ones) and explained what he was doing for the service call and what to expect during the contract services. We signed up for the service contract which includes emergency calls and 2 yearly maintenance services. We have been very happy with Ben Thrall!