GMC at KEY AUTO MALL

Sep 2022

I have been going to key auto mall for the last close to 10 years and this has been one of the worst times I had with them . Take my truck in for a oil change and the technician left a nice oil arm print on my center console and now my front tire sensor is reading like it supposed to be in the rear tire . 10 psi difference in the settings . I assume the did a tire rotation and never reset the sensor to match the front . I have never had an issue like this before in any vehicle I have owned . I am getting tired of them screwing up my truck . This isn't the first time for them making a mess of my 2020 ram truck. I can't understand how they keep screwing up this truck. I...read full review

Feb 2022

I will advocate NOBODY do business with this dealer. Every car they sell, they scam 1899$ on a fake protection plan. The protection plan is NOT through Mopar, it is through a 3rd party scam company with terrible ratings with the BBB. They force EVERY car purchase to have this tacked onto according to the salesman and manager. I walked in to buy a Jeep at sticker price, did not attempt to haggle, was going to pay sticker price and drive off the lot. The salesman and manager came over with the numbers with nearly 2000$ tacked on and would not sell the vehicle without it. Absolutely slime ball tactics, go to another dealer and purchase your vehicle elsewhere. I contacted...read full review

Oct 2021

I have bought my last two vehicles from Key and have had all my maintenance done by them. Unfortunately, because of how I was treated during my last service appt, I will no longer be using them. When I went to pick up my vehicle, I was appalled to see that my car, that I entrusted to them, was parked directly under where the roofers were working. The rest of the parking lot was empty. When I brought it to the GMs attention, rather than apologizing and saying he would look into it, he lied to me with a stupid excuse that they had been moving cars all morning. When I dropped it off, there were no cars where he claimed there had been. I no longer trust them and wonder what...read full review